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SHIPPING

we aim to ship all product within 24 hours of receiving your order

shipping within australia is free for orders $100 and over, and $8 for orders under $100

shipping to New Zealand is a flat rate of $10 aud


shipping to the rest of the world is a flat rate of $15 aud

please allow (3-10days) for overseas shipping, please note that we are not responsible for duty and taxes that may incur overseas

all orders are shipped via australia post

all items require signature on delivery, and shipping notifications will be sent to your email address with updates. while we do everything we can to ensure safe delivery, we are not liable for goods once signed for as this is deemed proof of delivery.

 

REFUNDS/EXCHANGE

 

we accept returns on unworn and unused items in their original condition and with all tags attached. for sanitary reasons all underwear bottoms are final sale.


we offer refunds or exchange on full priced items purchased online within 7 days of receipt of goods. once processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order.

we do not offer refunds or exchange on any discounted items, including any promotional discounts.

 

in order to honour a return approval must be gained by our Customer Care at info@juem.com.au

 

once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account.

 


PLEASE NOTE

we are unable to accept any garments that have been worn or returned in a soiled condition.


we reserve the right to refuse a return if the merchandise does not reach our standards


to be eligible for a refund or exchange, we require a receipt or proof of purchase and your item/s must be unused and in original condition/packaging

when returning an item, you should consider using a trackable shipping service, as we are not liable for lost packages

we are not responsible for the cost of return postage




customer care

for all enquiries please do not hesitate to contact us info@juem.com.au