we aim to ship all product within 24 hours of receiving your order
shipping within australia is free for orders $100 and over, and $8 for orders under $100
shipping to New Zealand is a flat rate of $10 aud
shipping to the rest of the world is a flat rate of $15 aud
please allow (3-10days) for overseas shipping, please note that we are not responsible for duty and taxes that may incur overseas
all orders are shipped via australia post
all items require signature on delivery, and shipping notifications will be sent to your email address with updates. while we do everything we can to ensure safe delivery, we are not liable for goods once signed for as this is deemed proof of delivery.
we accept returns on unworn and unused items in their original condition and with all tags attached. for sanitary reasons all underwear bottoms are final sale.
we offer refunds or exchange on full priced items purchased online within 7 days of receipt of goods. once processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order.
we do not offer refunds on gift cards or refunds/exchange on any discounted items, including any promotional discounts, and gift cards
in order to honour a return approval must be gained by our Customer Care at firstname.lastname@example.org
once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account.
we are unable to accept any garments that have been worn or returned in a soiled condition.
we reserve the right to refuse a return if the merchandise does not reach our standards
to be eligible for a refund or exchange, we require a receipt or proof of purchase and your item/s must be unused and in original condition/packaging
when returning an item, you should consider using a trackable shipping service, as we are not liable for lost packages
we are not responsible for the cost of return postage
for all enquiries please do not hesitate to contact us email@example.com